Terms & Conditions

How do I place an order?

How do I cancel an order?

What credit cards and payment types do you accept?

What is the method of delivery?

What countries do you ship to?

What are the delivery charges?

Can I ship a package to a friend?

Can I return or exchange a purchase?

How do I return or exchange a purchase?

How will I be credited for a return?

What is your security & privacy policy?

Can I close my account with Annika Rucci?

How do I update my email address or other contact information?

What are Annika Rucci Obligations?

How do I contact you?

 

 

How do I place an order?

It’s a simple three-step process:

First, choose your products and add to the shopping cart. When you’re ready, select the “checkout” option at which point you will be asked to login (if already an existing user and not already done so) or to register for an account.Secondly, fill in your billing, shipping and other details and then confirm.You will be automatically directed to the PayPal site to complete all payment details.

To help safeguard your identity, after completing every PayPal payment, a confirmation email is sent to your designated address from PayPal confirming your transaction. Annika Rucci will also send a separate confirmation email about your purchase with the order processing and shipping details.

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How do I cancel an order?

Once an item is shipped, we will be unable to cancel the order. Most orders are shipped within 72 hours of payment confirmation. You may return the item in accordance with our Exchange Procedures outlined below.

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What credit cards and payment types do you accept?

We accept payments through PayPal which includes all major credit cards such as Visa, Master Card, American Express, Diners Club as well as PayPal accounts. For customers wishing to pay by bank transfers, money orders, and cashier checks, please contact us on admin@annikarucci.com with the stock number of your selected items and your shipping address.

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What is the method of delivery?

All shipments are made via UPS. Should you choose not to use this shipper, please contact us on admin@annikarucci.com and we will be happy to accommodate customers’ requests. However, please note that shipments made via other means will be at the customer’s own risk.

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What countries do you ship to?

We ship globally to most countries that the UPS network covers. If your country is not available when designating your shipping address, please contact us on admin@annikarucci.com to ask our customer service representatives for help.

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What are the delivery charges?

Our automatic invoicing system calculates shipping during the checkout process. Prices are based upon the total weight and cost of the item(s) placed in your shopping cart. Our web site communicates directly with UPS for accurate calculation of shipping.

If you are receiving your goods in the U.S., Europe or other countries which subject your shipment to import duties and local sales taxes, they will be levied when the package reaches your destination. These, and charges for customs clearance, must be borne by yourself (typically to be paid upon receipt of the shipment). When ordering from Annika Rucci you are considered the importer of record and therefore must comply with all laws and regulations of the country in which you receive the goods.

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Can I ship a package to a friend?

Absolutely! If paying by credit card, your billing address will be verified with the card verification service but your delivery address can be different and will not be checked. Don’t forget your friend will still be liable to pay for any import duties and local sales taxes.

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Can I return or exchange a purchase?

We want you to be happy with your purchase. If for any reason, you are dissatisfied with your order, please return your unused merchandise within seven (7) calendar days of receipt. If the item is being returned due to a defect, it will be replaced at Annika Rucci’s cost. If the item is being returned for exchange, then the original and return shipping, handling and insurance fees are non-refundable and will be deducted from your original payment. This return policy does not apply to discounted items and special custom orders. Please also note that we only offer online Annika Rucci store credit which must be used up within 3 months. Shipping charges for exchanges will be solely borne by yourself, and not Annika Rucci.

Any item that has been resized, damaged or otherwise altered after delivery will not be accepted for return. All merchandise returned will undergo quality checks. Annika Rucci has the final decision on the returned items’ condition.

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How do I return or exchange a purchase?

Firstly, email admin@annikarucci.com within seven (7) calendar days of receipt that you wish to exchange. We will email and/or fax you a Return Merchandise Authorization Form which you should fill in and send back to us. Our customer service representative will assign an Exchange Authorization Number (AN) which must be clearly written on the front of the returned package.

Secondly, carefully pack your item(s) with all tags still attached and in the original packaging as it was delivered to you with any accessories, the original receipt and the original completed Return Merchandise Authorization Form in a secure package. Items with a value of at least US$75 (not including shipping & taxes) must be returned using an online traceable shipping method. Purchases valued at US$500 or more must also be insured. You must return the item(s) within seven (7) calendar days of receipt of the AN.

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How will I be credited for a return?

Once we receive your return, we will notify you as soon as possible by email. After inspecting your returns for its condition, we will complete your return and process your online Annika Rucci store credit which is valid for 3 months from the date of issue and must be used in full.

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What is your security & privacy policy?

We are dedicated to protecting your security and privacy when you order goods on our website.

The Annika Rucci website keeps confidential all personal information provided via customer registration, server logs, order forms and cookies. Personal information is only used to process orders, for statistical purposes to improve the website, its services and content and for website administration. Upon your consent, personal information may also be used to notify you of products or special offers.

To improve your personal online shopping experience, we use session cookies to track your session and to store items added to your shopping cart. When you close your browser, the session cookies will be deleted from your computer. If you do not accept session cookies, you will not be able to use our website.

We take precautions to ensure that your personal information provided such as billing address, is safe and secure. Once registered, your online account information is protected by a password chosen by you so please do not share it with anyone, including ourselves – we will never ask you to tell us your password. Access to your account and personal information requires both your registered email address and password.

All transactions processed by Annika Rucci are made via PayPal whose transaction pages are Secure Sockets Layer (SSL) protected. SSL technology automatically encrypts your sensitive information before being sent over the internet.

Your financial information is stored on PayPal servers which follows strict industry standards. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet. For more updated information on PayPal’s security, please go to www.paypal.com.

If you have any further questions or concerns regarding our security and privacy policies, please contact us at info@annikarucci.com.

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Can I close my account with Annika Rucci?

We respect your decision to no longer receive updates on upcoming events, promotions and online access to promotions and the entire Annika Rucci collection. To unsubscribe from any of our communications and/or have your name deleted from our database, email us at unsubscribe@annikarucci.com.

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How do I update my email address or other contact information?

To update your personal info such as email or contact phone numbers, login to www.annikarucci.com and select the “Account” option or alternatively, email your changes to update@annikarucci.com.

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What are Annika Rucci Obligations?

Annika Rucci is a registered trademark. Annika Rucci asserts copyright and all other intellectual rights on this website, on the code used to create it and on the documents and images appearing on it.

The total liability to ourselves (Annika Rucci) arising from any claims against yourself shall not exceed the price of the merchandise supplied together with any shipping costs incurred. Annika Rucci will not be liable for any of your loss arising from a breach of duty or anything else. Annika Rucci cannot accept any liability for a failure to comply with specific instructions stated on its website.

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How do I contact you?

We are keen to hear from you! If you have any questions or feedback about our products – whether you’re in the market for a unique handbags statement purse , want to order a special accessory or find the perfect gift for someone special — please contact us by email at info@annikarucci.com. We will make sure we’ll get back to you within 48 hours.

For trade enquiries please email sales@annikarucci.com.

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